Agents

Create, configure, test, and deploy AI voice agents for inbound and outbound calls.

Module guide

Agents

Create, configure, test, and deploy AI voice agents for inbound and outbound calls.

Open in app

Agents list with Wapilot sales agent selected and Identity plus Languages configuration — 1 — Agents home: pick an agent card, then edit Identity and Languages. Use Test call, Web call, or Save & deploy.

Purpose

Agents are the conversational brains of RabbitCalls. Each agent has identity, languages, system prompt, voice, hangup rules, optional knowledge base, and extras like appointment booking or human transfer.

Create a new agent

Click + New agent. Choose how to start:

Start from scratch — blank canvas, full control
Start with a template — fastest path to go live

Create a new agent modal with Start from scratch and Start with a template — 2 — Create flow: + New agent opens this choice — scratch or template.

Choose a template

Templates are filtered by industry. Each card shows role, languages, and inbound vs outbound. Pick one to prefill identity, first message, and system prompt — then customise for your brand.

Placeholders you can keep in the prompt: {{agent_name}}, {{company_name}}, {{lead_name}}.

Sales — Lead Qualifier, WhatsApp API Renewal Reminder
Real Estate — Property Site Visit Scheduler
Healthcare — Clinic Appointment Booking
Financial Services — Home Loan EMI Reminder, Credit Card Activation Support
Hospitality — Hotel Reservation Concierge
Ecommerce — Order & Delivery Support
Education — Admission Counsellor
Logistics — Delivery Status Assistant
Automotive — Test Drive Scheduler
Insurance — Claim Follow-up Agent
SaaS — Product Demo Booker
Restaurant — Table Reservation Agent
Travel — Tour Inquiry Agent
Beauty & Salon — Salon Appointment Booker
Legal — Legal Consult Scheduler
Fitness — Gym Membership Assistant
Home Services — Home Service Dispatcher
Recruitment — Interview Scheduler
Telecom — Plan Renewal Assistant
Dental — Dental Appointment Agent
Pharmacy — Prescription Refill Reminder
NBFC / Lending — Soft Collection Reminder
You can also load any industry pre-prompt later from the agent Prompts tab

Tip: 20+ industry pre-prompts ship in the app — start with a template, then edit the system prompt for your offers and policies.

Choose a template modal with industry filters and template cards — 3 — Template library: filter by industry, then select a ready-made inbound or outbound agent.

Identity & languages

Set who the agent is and which languages it can speak. Primary language is chosen after selecting language chips.

Agent name, Role / Niche, emoji, Gender
Language chips — e.g. Hindi, English, Hinglish, plus regional and international options
Actions: Delete, Test call, Web call, Save & deploy (or Create agent for new)

New Agent identity and languages configuration panel — 4 — Identity & Languages: name the agent, set role/gender, and select languages before writing the prompt.

System prompt, voice & hangup

Scroll further in Agent configuration to define what the agent says, how it sounds, and how calls end.

System prompt — Manual editor or AI generate; insert {{agent_name}}, {{lead_name}}, {{company_name}}
Voice — Normal / Pro / With Emotion / Clone; preview and pick a voice; set speech speed
Hangup intelligence — goodbye phrases, max rejections, silence timeout, max call length

Tip: Test with Web call or Test call before Save & deploy so you catch prompt issues early.

System prompt editor, hangup intelligence, voice picker, and speech speed — 5 — Prompt & voice: write or AI-generate the script, choose a voice, set speed, and define hangup behaviour.

Booking, transfer, fields & knowledge base

Turn on extras the agent needs on live calls, then attach one knowledge base for RAG.

Appointment booking — offer, book, reschedule, cancel on a call
Filler acks — short “Hmm… / Got it…” while waiting (can feel more natural Off for some callers)
Call transfer — round-robin human numbers when the caller asks for a person
Qualifying fields — e.g. budget, location, bhk — extracted from transcripts
Knowledge base — select one Active KB for RAG lookup

Appointment booking, filler acks, call transfer, qualifying fields, and knowledge base selection — 6 — Features & KB: toggles for booking and fillers, transfer numbers, qualifying fields, and SALES (or your) KB.

Go live

Click Save & deploy (or Create agent). Assign the agent to a Phone number for inbound, or select it in a Campaign for outbound. Monitor quality from Dashboard and Analytics.

Tip: Start with a narrow use case (appointment booking or FAQ) before expanding the prompt.