Audience

Manage contacts and audience groups for outbound campaigns — add one-by-one or upload CSV.

Module guide

Audience

Manage contacts and audience groups for outbound campaigns — add one-by-one or upload CSV.

Open in app

Audience page with Groups sidebar and All contacts table showing name, phone, email, status — 1 — Audience home: GROUPS (All contacts, leads, …), contact table (Name, Phone, Email, Status), search, and date filter.

Purpose

Audience is your contact module for dialling — not a full CRM. Build groups (audiences), add contacts, then select that list when you launch a Campaign.

What you see

Left: GROUPS lists All contacts and named audiences (e.g. leads). Main table shows Name, Phone (+91…), Email, and Status (e.g. Subscribed). Use Date added and Search to filter.

+ Add contact — add a single person to an audience
+ New audience — create a group and/or upload a CSV
Refresh — reload the contact list

Upload a new audience (CSV)

Click + New audience to open Upload new audience. Name the list, then drag & drop or browse a CSV.

Required columns: phone (required), name / first_name, email
First row as header is auto-detected
10-digit Indian numbers auto-get the +91 prefix
Download sample CSV if you need the exact format
Create Audience enables after name + valid file

Tip: Clean the CSV before upload — remove blanks, DNC numbers, and duplicates to save dial minutes.

Upload new audience form with CSV drop zone and required columns phone, name, email — 2 — CSV upload: Audience name, drag & drop CSV, required columns phone / name / email, Download sample CSV.

Add a single contact

Click + Add contact. Choose the Audience group, enter Phone (required), optional First name, Last name, and Email, then + Add contact.

Audience — which group receives this contact (e.g. leads)
Phone * — use +91… or 10 digits (prefix applied for India)
First name / Last name / Email — optional but useful for personalised agents

Add contact modal with Audience, Phone, First name, Last name, Email fields — 3 — Add contact: pick Audience, enter Phone*, optional name and email.

Use in campaigns

When you create or edit a Campaign, select the audience / group you built here. Keep All contacts for browsing; use named groups (leads, Q4 Enterprise Leads, etc.) for dialling targets.

Tip: Prefer focused audiences over dialling All contacts — better control and cleaner reporting in Leads / Analytics.