Purpose

Call logs is the full history of inbound and outbound calls — status, duration, time, agent, and recordings. Use it to QA agents, investigate missed transfers, and export for reporting.

What you see

Top stats: Total calls, Inbound, Outbound, Completed. The table lists Number, Status, Duration, and Time. Open a row to show Call details on the right.

• Search phone… — find a number quickly
• Filters — Direction, Status, Type, Outcome (plus Filters / Export)
• Quick chips — Converted today, Missed transfers, Needs follow-up
• Row actions — Play recording, Download, History

Call details panel

Selecting a call opens Call details with the destination number, Dialed from (your caller ID), Agent name, Direction (Inbound / Outbound), and an audio player for the recording.

• Copy the destination number from the panel
• Play / scrub the recording (e.g. 0:00 / 1:42)
• Confirm which agent handled the call (e.g. Wapilot)
• Match Dialed from to your Phone numbers / campaign caller ID

How it relates to other modules

• Campaigns — outbound dials appear here with your campaign caller ID
• Agents — Agent column / detail shows which voice agent ran
• Phone numbers — Dialed from is the number you assigned
• Leads — qualification outcomes; Call logs is the raw call + recording trail
• Analytics — aggregates; Call logs is the per-call drill-down